LiveKhela TV Help Center – All Your Questions Answered in One Place

Account, payment, games, or bonuses – find answers to any question. We're here for you 24/7.

What do you need help with?

Pick a topic and jump straight to the relevant solution

Account
14 Solutions
Deposit
11 Solutions
Withdrawal
9 Solutions
Bonus
8 Solutions
Games
10 Solutions
Security
7 Solutions
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Account Support

All solutions related to registration, login, password, and profile

How to Open a New Account
  • 1
    Go to Registration PageClick the "Register" button in the top menu on livekhela tv.
  • 2
    Fill In Your DetailsEnter your mobile number, password, and date of birth. Users under 18 are not eligible to register.
  • 3
    Verify OTPVerify your number using the 6-digit code sent to your mobile.
  • 4
    Log InOnce verification is complete, your account is ready. Log in and start playing.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and you'll receive an OTP. Use the OTP to set a new password. The entire process takes under 3 minutes.

livekhela tv follows international security standards. Identity verification is required before large withdrawals, keeping your account protected and preventing anyone else from accessing your funds. Complete KYC by submitting a photo of your National ID or passport.

No. Under livekhela tv's policy, only one account is allowed per mobile number or device. If multiple accounts are detected, all of them will be suspended and balances may be forfeited.

Deposit Support

How to deposit, common issues, and solutions

Payment MethodsMinimumMaximumTimeFee
bKash৳500৳50,000InstantFree
Nagad৳500৳50,000InstantFree
Rocket৳500৳30,000InstantFree
Bank Transfer৳2,000৳5,00,0001–2 hoursFree
Credit/Debit Card৳1,000৳2,00,0005–10 MinutesFree

First, check the transaction ID in your payment app. Then share that ID with livekhela tv via live chat. Most cases are resolved within 15 minutes. For bank transfers, sending a screenshot along with your query will get you the fastest help.

Contact us immediately via live chat or email. Provide the transaction ID and a screenshot of the payment. Our team will investigate and resolve the issue as quickly as possible. Please note that refunds cannot always be guaranteed for payments sent to the wrong number.
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Withdrawal Support

Complete Guide to Withdrawing Your Winnings

Withdrawal Process Steps
Submit Request
Instant
Verification Process
5–15 minutes
Processing
15–30 Minutes
Credit to Your Account
Usually within 1 hour
Daily Withdrawal Limit

Regular members: up to ৳50,000/day | VIP Gold+: up to ৳2,00,000/day | Diamond and above: unlimited.

bKash and Nagad withdrawals typically process within 30 minutes to 1 hour. Bank transfers take 1–2 hours. Requests submitted between 2:00 AM and 6:00 AM are processed in the morning. If your withdrawal is delayed, contact live chat with your transaction ID.

No. To withdraw your bonus balance, you must first complete the wagering requirement. Once wagering is done, the bonus converts to real balance and can then be withdrawn.
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Bonus Support

Everything you need to know about claiming, using, and the terms of bonuses

How do I claim the welcome bonus?

Credited to your wallet automatically after your first deposit. No separate code required.

When will I receive my reload bonus?

Deposits made every Monday automatically receive a reload bonus.

Where do I find my cashback?

Calculated every day at midnight, credited to your wallet by 8:00 AM.

Why Is a Bonus Cancelled?

Your bonus may be cancelled if wagering is not completed on time or if multiple accounts are found.

Free spins can only be used on specific games. The bonus details will indicate which games are eligible. Simply open the relevant game in the Games section and the free spin option will appear.

Real Balance is your actual deposited money, which can be withdrawn at any time. Bonus Balance is a reward credited by livekhela tv that can be used to play but cannot be withdrawn directly. Once wagering requirements are met, the bonus converts to real balance.

Games Support

Solutions for game loading issues, Live Casino, and Sports Betting problems

Start by checking your internet connection. Clear your browser's cache and cookies. If you're using a VPN, try disabling it. Update Chrome or Firefox to the latest version. If the issue continues, reinstall the app or reach out via live chat.

Live games require at least a 4G internet connection. If you're on Wi-Fi, restart your router. Make sure JavaScript is enabled in your browser. Disable any ad blockers. If the problem persists, contact support.

livekhela tv's servers keep a complete record of your bets. Once your connection is restored, re-enter the game to see the result. For Sports Betting, results are calculated automatically once the match ends.

Security & Privacy

How to keep your account secure and an overview of livekhela tv's safety measures

Use a Strong Password

Use a password of at least 8 characters, combining uppercase letters, numbers, and symbols.

Keep 2FA Enabled

With two-step verification enabled, no one else can access your account.

Never Share Your Password

Livekhela tv will never ask for your password over the phone or in chat.

Avoid Public Wi-Fi

It's best to avoid logging in on public Wi-Fi at cafes or shopping malls.

Contact livekhela tv's emergency support line immediately. Your identity will be verified and your account locked. You can then recover access with a new password. Keep your registered mobile number handy.

Yes. livekhela tv uses SSL encryption to keep all your data secure. Your personal information is never shared with third parties. To learn more, Privacy Policy Read more.
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Livekhela tv Help Center – How We Work

Issues can arise on any online platform — whether it's a deposit, a password problem, or a technical glitch in a game. livekhela tv We believe great support is one of the foundations of a great platform.

Our support team is available 24 hours a day, 7 days a week, reachable via live chat, email, and Telegram. With Bengali-language support available, most issues can be explained and resolved in your native language.

Based on our experience, most issues are caused by poor internet connectivity, outdated app versions, or bank-related delays. In this Help Center, we've addressed the most frequently asked questions upfront so you don't have to wait long for answers.

Livekhela tv's support system also includes a ticket facility. If an issue isn't resolved immediately, a ticket is raised and a detailed resolution is sent within 24 hours. You can track the status of that ticket at any time.

Our support team is also ready to help with any Responsible Gaming questions — setting play limits, taking a temporary break, or permanently restricting your account can all be done through support.

Contact Us Directly

Still Need Help? Our Team Is Ready for You

Live Chat
The fastest way to get help. You'll typically get a response within 2 minutes.
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Email Support
For complex issues, send us a detailed email. We'll get back to you within 24 hours.
support@livekhelatv.app
Telegram
Join our support channel on Telegram and reach us directly.
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FAQ Section
Get detailed answers to the most frequently asked questions.
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